Refund Policy

MarsVidya charges ₹1 at checkout for the 24-hour trial. After the trial, an approved UPI AutoPay mandate schedules ₹999 per month for up to 120 monthly cycles unless cancelled earlier.

A change of mind or unused trial time does not by itself make a successfully captured charge refundable. Your rights under applicable consumer law remain unaffected.

• The same transaction was charged more than once.
• Money was debited but the payment failed or remained unconfirmed and was not automatically reversed.
• A refund is required under applicable law.

We compare your payment reference with our records and the payment provider's status before deciding whether a manual refund or provider reversal is needed.

Write to [ADD SUPPORT EMAIL] with the name, email or mobile number used at checkout, the amount and date, and any payment or subscription reference you received. Do not send your UPI PIN, OTP or complete bank credentials.

We may ask for a redacted bank or UPI transaction reference if the provider record does not identify the debit. We will tell you what we found and whether a refund or reversal has been initiated.

An approved refund is sent through the payment provider to the original payment method where possible. The time it takes to appear depends on the provider and your bank. Accepted refunds are processed within the time required by applicable law and payment rules.

If your bank or UPI app has already reversed a failed debit, a second refund is not issued for that same debit.

To stop future monthly payments, request cancellation at [ADD SUPPORT EMAIL] or revoke the UPI mandate through your bank or UPI app. Complete this before the next scheduled debit. Cancelling does not automatically refund a charge already captured.

Payment support: [ADD SUPPORT EMAIL] · [ADD SUPPORT PHONE]. Grievance officer: [ADD GRIEVANCE OFFICER NAME] · [ADD GRIEVANCE EMAIL].